Meet Our Team
Expert Insurance Advisors Who Understand What’s at Stake
The Coyle Group‘s Expertise
For over 95 years, The Coyle Group has been built on a foundation of expertise, integrity, and unwavering advocacy for business owners. Our team brings together decades of specialized insurance knowledge, industry certifications, and a genuine commitment to protecting what matters most to you, your business, your livelihood, and your legacy.
When you work with The Coyle Group, you’re not getting a call center or a faceless corporation. You’re partnering with licensed insurance professionals who take the time to understand your business, anticipate your risks, and stand beside you when it matters most.
95+
Years of Family Legacy in Insurance
40+
Years Personal Experience
95%
Client Retention Rate
600+
Educational Videos
Gordon B. Coyle
CPCU, ARM, AMIM, PWCA
Chief Visionary Officer & President
Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM), Associate in Marine Insurance Management (AMIM), and Professional Workers’ Compensation Advisor (PWCA). He has personally advised hundreds of business owners nationwide on complex insurance programs across financial services, manufacturing, technology, wholesale distribution, and international trade.
Areas of Expertise
Outside of work, Gordon enjoys hiking, reading, and spending time with family.
Michael Vanderwerker
Chief Integration Officer
Michael Vanderwerker serves as Chief Integration Officer with 41 years of commercial insurance experience specializing in complex risk management and layered insurance programs. He brings expertise acrossmunicipalities (25 years), manufacturing (38 years), non-profits (38 years), fire companies (25 years), technology companies (30 years), and microbreweries (15 years). Michael specializes in designing multi-carrier insurance programs, workplace violence prevention strategies with OSHA/PESH compliance, self-insured program management, and voluntary benefits innovation, including developing a payroll-deduct program that achieved 99% retention rates.
Coverage Expertise
Outside of work, Michael was a professional cyclist who competed in three Olympic Trials and won 12 state championship medals.
Karen Coyle
Chief Financial Officer
Karen Coyle serves as Chief Financial Officer with 42 years of commercial insurance experience, including 39 years with The Coyle Group. She oversees all financial operations, accounting systems, regulatory compliance, and financial reporting ensuring The Coyle Group maintains the highest standards of fiscal responsibility and industry compliance.
Financial & Compliance Leadership
As CFO, Karen manages financial planning and analysis, insurance carrier billing and reconciliation, premium accounting, commission tracking, agency financial compliance, and regulatory requirements. Her focus on financial accuracy and compliance oversight ensures seamless financial operations and audit readiness across all agency functions.
Outside of work, she enjoys cooking, reading, and traveling with family.
Marcelo Vargas
New Business Coordinator
Marcelo brings over 14 years of experience in industrial engineering, project management, and operational leadership across public and private sectors. He holds a Master’s in Entrepreneurial Development and Innovation, and he is known for his proactive mindset and results-driven approach. He has led large-scale logistics, safety, and quality initiatives. At The Coyle Group, he supports new business development with a focus on process excellence, client engagement, and strategic growth.
Expertise
Outside of work, Marcelo enjoys spending time with family, traveling, hiking, and reading a good book.
Donna Richard
Senior Account Manager
Donna Richard serves as Senior Account Manager with 41 years of insurance experience, including 8 years with The Coyle Group. She specializes in commercial insurance (40 years), workers’ compensation (20 years), cyber insurance (8 years), and transportation insurance (5 years). Donna focuses on comprehensive insurance program design, carrier marketing for optimal coverage and pricing, and client education on complex coverage. She maintains a 99.9% client retention rate through responsive service and expert program management.
Specialized Industry Expertise
Outside of work, Donna’s passion is raising and training horses. She worked as a professional horse trainer for many years and remains active with the American Quarter Horse Association and Turning for Home Racehorse Retirement Program.
Caitlin Puckett
Account Manager
Caitlin Puckett serves as Account Manager with 10 years of commercial insurance experience, including 6 months with The Coyle Group. She specializes in construction/contractors insurance (5 years) and trucking insurance (5 years). Caitlin focuses on pricing adjustments, comprehensive coverage analysis to ensure clients are fully insured, and claims support to make the process run smoothly. She previously worked as an Agent at State Farm Insurance and as a Commercial Lines Account Manager at Renasant/Sunstar Insurance.
Coverage Expertise
Outside of work, Caitlin enjoys being outdoors with her dogs and spending time with her family. She has been singing since she was 6 years old.
Taylor Chairez
Account Manager
Taylor Chairez is a Commercial Lines Account Manager with 10 years of commercial insurance experience, specializing in hospitality (6 years), contractor insurance (7 years), and farm/ranch operations (6 years). She focuses on commercial package policies, workers’ compensation programs, and multi-state insurance coordination across Utah, Texas, and California.
Coverage Expertise
Outside of work, Taylor enjoys spending time with family and watching her kids play sports.
Katie Loane
Producer and Commercial Insurance Advisor
Katie Loane serves as a Producer and Commercial Insurance Advisor at The Coyle Group, with over 20 years of insurance experience, including work at a multi-generational, family-founded agency. She specializes in commercial coverage, including general liability, business owner policies, and transportation risks, with the ability to quote across multiple carriers and states.
Katie focuses on guiding opportunities efficiently from initial inquiry through binding while delivering tailored solutions for business clients.
Coverage Expertise
Outside of work, Katie enjoys spending time with her husband and son, cooking, and watching sports.
Isabella Núñez
Digital Marketing Director
Isabella Núñez serves as Digital Marketing Director with 4 years of professional experience in digital marketing, web development, and content strategy. She specializes in WordPress development, SEO optimization, social media management, and paid advertising campaigns across healthcare, consumer goods, and insurance industries. Isabella manages The Coyle Group’s complete digital presence, including website development, content creation, lead generation systems, and CRM pipeline optimization.
Expertise
Outside of work, Isabella enjoys traveling, video editing, photography, and music.
Our Commitment to You
What You Can Expect from The Coyle Group Team
Responsiveness
Calls and emails returned within one business day, urgent needs prioritized
Transparency
Plain-language explanations, disclosed compensation, no insurance jargon
Advocacy
Direct claims support with knowledge of policy language and coverage triggers
Proactivity
Annual coverage reviews, risk alerts, program improvement recommendations
Education
Clear explanations and access to Gordon’s educational video library
Continuity
95% client retention rate ensures long-term relationships and institutional knowledge
Ready to Experience the Difference?
Schedule Your Complimentary Insurance Confidence Assessment
In a 30-minute conversation with our team, you’ll discover:
No obligation. No pressure. Just expert guidance.
Here’s how to take the next step
Schedule Your Insurance Confidence Assessment
In our 30-minute call, you’ll discover:
Not ready for a call?
Get Free Access to Our Gated Video:
“How to Finally Feel Confident in Your Coverage. “
And discover the exact system we use to help business owners eliminate hidden coverage gaps, stop overpaying, and finally feel confident in their protection.
What Peace of Mind Looks Like
Trusted by business owners across the U.S.
The Coyle Group is 1st class! Gordon and his team are knowledgeable, responsive, and attentive to detail. Gordon is that rare breed of professional who genuinely cares for his clients and works hard to exceed their expectations. I highly recommend them.
The insurance brokerage service was truly tailored to my needs, nothing like those big brokers who steer you toward random policies that don’t fit your profile. Thank you to the team for your help.
I was working with another broker and having difficulty acquiring General Liability coverage. A colleague recommended The Coyle Group. They were able to get coverage bound in just a couple of business days and a policy issued in ten days, and with a solid carrier at a competitive premium. Truly impressive results, plus it was a pleasure working with them. I highly recommend the Coyle Group!
If any business is looking to work with an insurance brokerage firm that is not only excellent at what the firm does, but one that deeply values the needs of the clients, then The Coyle Group is the firm for you. Give them a call and see for yourself. I can assure that you will quickly agree.
