CONTENTS OF THIS PACK
Watch The Video
In this short (1:26) video I describe our process focused on you, your firm, your issues, and your questions. Our goal is to protect and help you grow your company through our process driven approach.
See What You Get
Deep Domain Industry Expertise
Gives you confidence in your buying decision
Unique Risk Control Resources
Helps you identify and control risks in your firm which drive costs beyond premiums
Best In Class Customer Experience
Delightful customer experience is our goal. You will love working with us!
Deep Domain Industry Expertise
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Unique Risk Control Services
Unique Risk Control Service is going to be the same for each practice group for now. We can build this out further down the road.
For many industrial firms, risk control services should be re-named cost control services, because the better job these firms do at controlling risk, the better job they do at managing costs, improving productivity and enhancing profitability.
The Coyle Group integrates a risk control service plan into engagements with industrial firms to maximize our impact on a client’s bottom line. Early in our relationship with larger industrial firms we will determine a firm’s Total Cost of Risk or TCOR. From there, we create specific targets on how we plan to improve that cost basis, and schedule appropriate projects during each year to engage with a client’s team to reduce risk.
This one step can be the most important element in long term cost reduction. We have found over the years that when we have taken steps to improve risk control there is a reduction in claim frequency and severity. With claim reductions comes a reduction in a client’s Cost of Risk (TCOR). Reduction in a client’s TCOR leads to improved negotiation leverage with insurance underwriters.
The bottom line is that if a firm wants to reduce insurance costs, they need to demonstrate WHY they deserve lower costs. Average firms with average claims performance will always achieve average insurance pricing. Above average firms with better than average claims performance will always achieve best available insurance pricing. It only stands to reason.
Best In Class Customer Experience
Our objective with all our customers is to give them an experience that delights them. Look, we get it. Insurance can be a big pain in the butt. No business owner particularly likes to deal with insurance, but the bottom line is that everyone needs it, so we want to make your experience the less stressful it can be.
Our client surveys repeatedly tell us that customers love doing business with us, and our client retention rates which are well above industry averages proves that. We believe that giving customers a best in class experience is the reason for our growth over the years and our “refer-ability” as well. Most of our growth comes through referrals from clients and other professionals so we must be doing something right.
EVERYTHING YOU NEED
You Get Books, Tutorials & Much More
"Want to learn how to not make the most common mistakes in commercial insurance?"
How to Maximize Insurance Protection While Minimizing Costs was written for middle market decision makers who often find themselves frustrated with the traditional insurance process. This e-book is not a sales pitch. Rather I pull the curtain back on the worst practices in the insurance brokerage industry so you can make more informed decisions.
STILL NOT CONVINCED?
Check out Our Risk Diagnostic Tool RiskScore-360
To see where you land on the risk spectrum
RiskScore-360 was designed to give the mid-market decision maker an objective means to measure how they stack up on the risk spectrum when evaluating their commercial insurance needs. Rather than relying solely on an insurance broker to tell you what you need, why not self-diagnose what YOU think you need?
we worked with:
Process Drives Results
What You Can Expect
Most insurance brokers follow a worn-out process of shopping the marketplace for a lower price to capture your business. The Coyle Group abandoned that antiquated idea years ago for a more formal and process driven approach that focuses on YOU, your firm, your risks and your TOTAL COSTS which delivers a more comprehensive response.
We talk. I learn about your business, your goals and objectives. I’ll share with you how we approach business insurance differently than most brokers and see if what we do is a good fit for you.
TCOR stands for the Total Cost of Risk, which measures your firm’s total costs beyond just insurance premiums. Here we will uncover the true cost of risk and illustrate our strategies to reduce those costs.
9 out of 10 business insurance programs contain fatal flaws, putting you, your firm, and your net worth at risk. Our review will identify the gaps, shortfalls, errors and potential overlaps in your existing policies, with recommendations to resolve these problems to your protection is correct.
Once we have agreement on the coverage structures and TCOR Risk Control Improvement Strategies we can begin to implement a plan with a long-term view to reduce costs and improve productivity.
Meet our business experts
Cumulatively our team represents over 100 years of expertise in business insurance. In addition to being experts in business insurance, we also like to have fun and enjoy life. Here’s a short bio on each of us.
Gordon B. Coyle, CPCU, ARM, AMIM, PWCA
CEO / SENIOR RISK ARCHITECT
Gordon is responsible for new business development, client management and managing the agency. He joined the family business after graduating from college in 1982 and continues to love
what he does. In his free time, he enjoys adventures of all types including hiking, backpacking, Spartan Racing, scuba diving, and climbing. Other hobbies include working around the garden, woodworking, traveling, and time with the family. This photo was taken in Zion National Park’s back country on a backpacking trip in 2017.
VP OF OPERATIONS
Karen’s job encompasses not only all the agency systems and procedures, but also everything financial at The Coyle Group. It’s a big job but Karen is using her 37 years of experience in the insurance business and the support of dedicated co-workers Claire and Donna to get it all done.
Karen grew up in Nassau County on Long Island in the 60’s and 70’s, went to Fordham University Rosehill Campus in the Bronx and landed her first job as a Commercial Marketing Representative for Aetna Life & Casualty (perfect for someone who majors in English Literature and History). It was during one of her first agency visits that she met Gordon Coyle and the rest is history. Shortly after they got married she joined The Coyle Group and has held just about every position in the organization. Karen and Gordon have three wonderful children Laurel, Tom and his fabulous wife, Courtney. To Karen, family has always kept me centered so in my spare time I enjoy cooking for them, as a matter of fact a cut metal sign with the phrase “Food Is Love” hangs above her kitchen sink! Karen is also a voracious reader, a fan of British television dramas, an expert organizer, and world traveler but, she’s always happiest at home, surrounded by Gordon and family!
SENIOR ACCOUNT MANAGER
Claire has been responsible for managing client relationships for over 7 years at The Coyle Group and is focused on offering exceptional customer service to our customers! She enjoys working with clients to solve
problems and giving them the confidence that we are protecting their businesses. In her free time Claire enjoys cooking, hiking and spending time with her husband, Andrew and their dog Penny. Born and raised in Ireland, Claire tries to travel back to Ireland as often as possible and looks forward to going there again soon.
SENIOR ACCOUNT MANAGER
Donna’s career in the insurance industry began in 1985 as a personal insurance account representative and through the years developed expertise in commercial insurance and loves working with clients in all areas of account management.
Her passion is working with and caring for horses. Donna has owned and cared for horses her entire life and studied Equine Health & Management. Today she lives on a horse farm in New Jersey, breeding, boarding horses and offers lessons in a horseback riding program. She enjoys helping riders reach their full equine potential.
ARE YOU READY?
Let’s Connect So We Can Discuss a Better Process to Protect Your Firm
Words from our clients
I have discussed a variety of complex business opportunities with Gordon revolving around importing and exporting specialty goods globally and his knowledge and expertise has been invaluable. He’s been able to pinpoint key risk issues and provide solutions effectively and efficiently and highly recommend him.
John Luce, CEO/Founder, Costa Rica Coffee Trade Group USA
Gordon goes beyond just being our insurance broker, but is truly a trusted advisor in our opinion. We know we can tap into his knowledge as well as his rolodex to help our business grow and succeed.
Michael Soltoff, CEO, Eggersmann USA
Experts in their field, quick to respond to questions, trustworthy and reliable. Our business has been with the Coyle Group for over 40 years
Alison Frankel, Associate Artistic Director, Coupe Theatre Studio
The Coyle Group is on top of things! Their team is incredibly responsive and professional with a comprehensive approach to all your insurance needs. Highly recommend.
Sari Jepsen, Director of Finance, Scandic Builders
The Coyle Group is 1st class! Gordon and his team are knowledgeable, responsive, and attentive to detail. Gordon is that rare breed of professional who genuinely cares for his clients, and works hard to exceed their expectations. I highly recommend them.
Jeff Carton, Partner, Denlea & Carton, LLP
The Coyle Group took time to understand our business and our needs and has offered us customized solutions. The staff is friendly, responsive, and above all, they really know the industry. Highly recommend!
Victoria Shire, Vice President HERE to HERE
My company and I have used the Coyle Group for over 7 years for all of our business insurance needs and we couldn’t be more thoroughly satisfied. As a small business, our time is largely dedicated to the work we do but the Coyle Group acts as an extension to us and ensures that we are insured for every scenario, especially those that normally don’t come to mind. Their knowledge, expertise, and professionalism are unmatched by anyone else we’ve worked with. Renewal processes are made as quick and simple as possible and are always customized to our business – never “one size fits all” policies. I once had a question at 5:00 pm on a Friday and Karen drove into the office just to help me troubleshoot the question I had. Your mind will truly be at ease with the Coyle Group. They will focus on your insurance needs while you focus on your day to day business needs!
Jaclyn Di Meo, Director of Finance, T.A. Sciences
Gordon and his team are a tremendous resource for our firm since its founding. Their deep expertise and quick turnaround time on critical issues has been exemplary.
Catherine Ryan, VP of Operations, Jaguar Growth Partners
“After working with the Coyle Group for many, many years I can only say really great things about them! The team has always taken care of our company with promptness and efficiency. As our business has grown and changed over time, any and all changes or modifications have been seamless and their guidance has been invaluable. A special thank you to Claire for her careful attention to detail and her continuous help with all our questions and needs!!”
“We have worked with the Coyle Group for many years in the servicing of our business insurance needs. The team at Coyle have been incredibly helpful in providing us with the best and most cost effective insurance options. They also have been incredibly responsive and communicate very quickly and thoroughly whenever we need assistance with a question or form. We would highly recommend the Coyle Group for your insurance needs.”
Regardless of what industry you’re in, whatever issue or problem you may be facing, I have likely experienced it in the past and I’m ready to help you and your firm achieve better results.
My objective is to listen to your issues and come up with a solution that fits your needs, without heavy duty selling or pressure.
- Gordon B. Coyle
FOUNDER & CEO
Frequently Asked Questions
Insurance reviews are NOT a quoting exercise, but instead are a thorough analysis of the coverage terms and conditions you have compared to the risks you face. A review should provide you insight into how well your insurance policies are structured and coordinated. A good time to have a review performed is just about any time during the policy term. The best time is going to be about 3 or 4 months before your expiration/renewal so you evaluate making the changes needed and price them into your renewal program.
For us, the process of managing risk starts with risk identification, and this is done through the evaluation of your loss history, a physical inspection of your premises or job sites, OSHA reports and conversations with leaders within you firm. Once we have identified the risks your business faces and the priority of those risks we can design a plan tailored to your specific needs. This can include safety documentation and communications, training, safety culture awareness, fleet management, OSHA compliance, and more.
Loss runs are reports generated by your insurance companies that provide details as to the claims your company has incurred over a specific time frame; typically 3 to 5 years. Loss runs are needed in most cases for an insurance broker to quote your account because insurance company underwriters will price your account based on your specific loss history.
Have fewer claims than your peers and you’ll likely pay less for insurance. Have a greater number of claims or payouts and you’ll pay more than your peers for insurance.
BOP stands for Business Owners Policy and it was created in the mid 1980s to help simplify business insurance for small businesses. A BOP often will include at least two coverage parts: property coverage and liability coverage. In addition to those core coverage parts a BOP policy will automatically include dozens of “fringe” coverages needed by most businesses and the ability to add other coverage parts like umbrella to one policy, and billed on one bill.
No, for the most part if you decide you to switch agents and or insurance companies the process is pretty simple. It is advisable in most cases to make a change on the renewal date to avoid what is known as a “short-rate cancellation” penalty. Also, switching on a renewal date is cleaner and easier for everyone involved.
The Coyle Group works with a wide variety of businesses in just about every industry vertical. Manufacturers, wholesale distributors, retailers, professional service firms, financial service firms, technology companies, contractors, real estate investors, and more. Don’t see your business type listed? No worries, there’s too many to list, just give us a call and let’s chat to see if we’re a good fit for your business.
When it comes to commercial insurance there are “direct insurers” where you can buy insurance and they claim that going direct will save you money. But the simple fact is that someone has to service your account, answer questions, issue certificates of insurance, handle changes, and give you advice. Whether that’s an agent or an employee there’s a cost to it, so it’s hard to say which is less expensive. But what we believe is that business insurance is not a “do it yourself” type experience and having an expert guide you on the right types of insurance and limits to purchase is valuable.
Also, when you buy direct, you’re dealing with an employee of the insurance company – who is their allegiance to? Their employer. In addition you can only buy the products that company sells. What happens when you need a product they don’t sell?
When you buy from an independent agent or broker you are getting a much broader representation to the insurance marketplace and you’re working with an entrepreneur, like you, who is focused on helping you make the most informed decisions. Price/cost is important when it comes to insurance, but we think buyers should be thinking about value and who is going to give them the most value for their premium dollars.
This is a great question, because when you’re buying insurance it may seem like there are endless questions and applications; especially if you’re looking for forms of insurance like D&O, Cyber, Employment Practice Liability Insurance and others. The basic reason we need to collect so much info is because underwriters need much of that info to make decision on whether to issue a quote to you, and for determining the price of that quote.
For most small business BOP type quotes we typically don’t need a lot of info to get the process started to offer you a proposal.
Business Insurance premiums are driven by a few factors – the state of the marketplace, your claim history, your company’s safety culture and its ability to control risk. For larger firms these factors will weigh more heavily in the pricing of your insurance than for smaller firms. Regardless of the size of your company or your insurance spend, the more control you have over risk, the less claims you will have, and this helps reduce insurance costs. Need help in controlling risk? Ask us! We have tons of resources and expertise to help you in this area.
For most business owners this is a difficult question to answer without the help of a qualified insurance professional, but there are some areas you can answer for yourself. Look at the property limits you’re insured for. Do those numbers represent the cost to replace your business personal property (or building) 100% without depreciation if destroyed in a claim? If not, that may indicate the need for a review.
Data breaches are quickly becoming the most expensive type of claim a business can incur. If you have data, than you’re at risk. Protecting your data from external hackers as well as from internal mistakes made by employees is critical to protecting the “crown jewels” of your business. Preventing a breach includes the right mix of: 1. hardware such as firewalls; 2. software which is updated as well as intrusion detection, virus protection programs, and lastly 3. Training, the most often overlooked prevention strategy. On-going training of your employees is critical to prevent accidental clicking of malicious links, falling prey to phishing schemes, failing to follow protocols when wiring money, and more. For more help on cyber protection training, please contact us!
ARE YOU READY TO PROTECT YOUR NET WORTH!
Book An Insurance Review Today!
We have provided lot of information on this page. I am not asking for any commitment at all, just a conversation.
People Talking To People!